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DoIT Help Desk

Phone: 910.521.6260 | Email:
Location: D.F. Lowry Building, Room 110

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System Announcements

  • UNCP classes to resume (Tuesday, October 18, 2016)

    All UNCP classes will resume on Tuesday, October 18, 2016. As our community manages the impact of Hurricane Matthew, appropriate flexibility with deadlines and assignments will be provided.

  • Ongoing Blackboard Issue (Friday, August 12, 2016)

    We have discovered a bug in the latest version of Blackboard that will not allow some users to log out of Blackboard using the log out button. Blackboard has verified the bug and is working on a fix but does not have an estimate on when that fix will be available.

    If you get the following error message when you click on the log out button you will need to clear your browser cookies to log out of Blackboard. "Could not perform database operation. An unknown error has occurred. NULL value not allowed in column [course_users_enrollment_date]"

    There are some other conditions that will also trigger a log out

    • Remaining idle for over 30 minutes.
    • Clearing your browser cookies.

    If you are using a shared workstation such as an instructor's podium or a lab machine we highly recommend that you log out of the workstation when you are finished using it. This will prevent someone else from using your browser session with blackboard even if you are unable to log out using the log out button.

    For your convenience we have included instructions on clearing browser cookies below

    If you have any questions please contact the DoIT Help Desk at or 910-521-6260.

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