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DoIT Help Desk

Phone: 910.521.6260 | Email: helpdesk@uncp.edu
Location: D.F. Lowry Building, Room 110

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System Announcements

  • Ongoing Blackboard Issue (Friday, August 12, 2016)

    We have discovered a bug in the latest version of Blackboard that will not allow some users to log out of Blackboard using the log out button. Blackboard has verified the bug and is working on a fix but does not have an estimate on when that fix will be available.

    If you get the following error message when you click on the log out button you will need to clear your browser cookies to log out of Blackboard. "Could not perform database operation. An unknown error has occurred. NULL value not allowed in column [course_users_enrollment_date]"

    There are some other conditions that will also trigger a log out

    • Remaining idle for over 30 minutes.
    • Clearing your browser cookies.

    If you are using a shared workstation such as an instructor's podium or a lab machine we highly recommend that you log out of the workstation when you are finished using it. This will prevent someone else from using your browser session with blackboard even if you are unable to log out using the log out button.

    For your convenience we have included instructions on clearing browser cookies below


    If you have any questions please contact the DoIT Help Desk at helpdesk@uncp.edu or 910-521-6260.

  • UNCP Fall Immunization Deadline (Friday, July 8, 2016)

    UNCP Fall Immunization Deadline is September 15, 2016.  Students who are not in compliance by this deadline will be administratively withdrawn from classes. For more information regarding the North Carolina Immunization Policy, please visit the Student Health Services website at www.uncp.edu/shs
     
    Registered students taking six or more credit hours are required to purchase the Student Health Insurance Plan, with the following exceptions: distance education students (students taking off campus and internet only courses) and students who submit evidence of equivalent coverage satisfactory to the policyholder may waive coverage. Visit www.bcbsnc.com/uncp  between May 2, 2016  and September 12, 2016 to waive your insurance. Please obtain a confirmation number and approval e-mail for your records. This charge will be waived off of your student account by early September 2016. For an overview of the UNC System-Wide Student Health Insurance Plan visit SHS website at www.uncp.edu/shs


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